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Orange Broadband – Serving Up Slowly
This post is a rant…
Just cancelled my Orange HomeMax broadband package, which was supposed to be 8MB. I was only getting an average speed of 3.5MB (I can hear you all laughing as you read this…) so got a second phone line and Virgin 10MB broadband. In a head to head test on the networks, the pictures below speak for themselves.
Orange Broadband Speed Test
Virgin (Telewest) Broadband Speed Test
In a direct test, Virgin are more than twice the speed compared to Orange, and since having the 10MB broadband from Virgin I have never seen my speed drop below 9.5MB.
Orange overlooked that they were charging for a service that they didn’t deliver and insisted on me paying £49 for terminating the contract before the end of term.
At least Dick Turpin wore a mask.
Incidentally, if you want to leave Orange, I was told that the accepted conditions where the early termination fee would not apply were this; you have to phone them twice a week for 30 days! Yup – at least 8 times a month before they accept there might be a valid issue. Good luck to anyone in a similar situation as me.
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