BT Hacking Scam – Are You Near Your Computer?

This week, I have had 3 phone calls regarding what I am referring to as the BT Hacking Scam. This is probably very similar to the Microsoft Windows Log Error Scam I have written about before and I had several responses on the post.

The phone calls have all been from an Asian male with a Caucasian name. It was ‘Mark’ this morning and he introduced himself as being from the BT Internet support team. He told me that they have been noticing unusual activities on my Internet line by overseas hackers. I played along for a bit so here is an outline of our conversation.

Mark: Are you the main Internet user?
Me: Yes.
Mark: We are seeing lots of overseas hackers logging in to your computer where they can see all your activities and Internet usage. I can show you where they have been looking and to stop them. Are you in front of your computer terminal now?
Me: Yes.
Mark: Can you look at the computer keyboard and tell me what key is next to the one marked ctrl.
Me: It says alt.
Mark: What computer operating system do you use?
Me: Mac OSX.
Mark: If you look at the top right of your screen you will see a magnifying glass. Can you click on that and type the word Terminal please.
Me: OK. I’ve done that.
Mark: What does it say?
Me: What should it say?

Click…… ‘Mark’ suddenly hung up.

If you get one of these calls, whether you are on a Mac or a PC, do not let them have access to your Terminal or Command Line.

I am not even a BT subscriber so this was a quick giveaway. Many Internet Service Providers include firewalls and prevention for this kind of thing, so the BT hacking scam is just that – a scam. YOU will need to give access to your machine, although sadly, you can do this inadvertently by visiting sites that install trojans or malware. If you have any doubts, ask the caller to contact you back, after you check with your ISP, but don’t be surprised if you don’t hear from him. Unless of course his name has changed and the call script starts from the beginning…

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  1. Donna

    Yes! Had the same thing today. Rang me on my new landline. Good job I’m a bit savvy. Told me to go to Terminal (I have a Mac) and type stuff into it. I though “hang on” and asked him to prove that he was a BT engineer. He kept repeating that he had given me my ‘unique’ BT ID. Suspicious, as he had a very Asian accent, but a very Caucasian name like Shaun Brown. Incongruous. I said, I have never been given a BT ID so he could be quoting anything – I couldn’t check. He then started to get a bit shouty. I asked him why he was arguing with me. He said he wasn’t arguing, but he kept repeating the line about my BT ID. I then hung up.

    Even if you are with another provider, they try and say that you are routed through BT lines, hence why you are being contacted by BT. It sounds plausible but it trash.

    I worry about others because it would be easy to mistake him for a genuine engineer. Let’s share our experiences to help kick these pernicious fraudsters off the net!

  2. hannah

    Just had a call from “BT”, apparently some hackers are trying to get into the computer drive… I needed to press the windows button and R to bring up a run box and enter a code they wanted me too… when i said that didnt work he got very shirty with me ‘are you listening to me or typing?’ (I was typing into google to see if this was a scam, ‘call from BT about hacking’ and so many pages have appeared with comments on what I have just had.) they tried to get me to put in the same box, this was a software to download to stop the systems crashing (which obviously isnt) I told the man I knew this was a scam, we never get calls from BT and the code ‘calc.exe’ which was in the run box originally was the calculator. He just hung up the phone and the number he rang on I rang back and it was a dead line.

  3. Lucy Harvey

    I just had the same experience. It was very well done, I went along with it right up to the point I was being asked to download Team Viewer. It started with a very sweet voiced female caller ( i thought sounded Bajan) saying technical problems had been reported. I agreed as my internet had been down for a month. I then got passed onto an Indian sounding male, I don’t remember what name he gave. First he got me to write down an ID no, then asked me to be in front of my computer. He said my line was infected, he moved from scaring me with multiple viruses to then offering to demonstrate how many active accounts are using my internet connection. After that I began to grow suspicious but still thinking this might be legit because he kept pushing the safety and security of BT users line in a very convincing way. I followed his instructions to the point where I knew i would be at risk. I was first asked to look at system preferences, check security and privacy to see my firewall is on, then to the Spotlight Search and type Terminal, there i was told that the list of code i was looking at were unauthorised users hacking my connection. Then he instructed me to use WC3 Validator and type in each site I use most to see how may ‘errors’ were listed for that site. When gmail showed 25 ‘errors’ he said ‘Jesus Christ’ a couple of times, to add drama and urgency to the situation. (i knew this was way off BT script so my guard was well and truly up at the this point) I looked at the descriptions next to the errors listed it looked like software coding errors to me. Next I was asked to go to Team Viewer and download something so he could do his ‘level best to run a diagnostic at his end ‘ At that point i said ‘can I read what Team Viewer is please’ and asked why this platform has anything to do with BT? I then started quizzing him and said i would be foolish to download anything as I have no evidence that you are from BT, what’s the urgency I should do a bit of research and call BT back. He then said if i’m asking to terminate this phone call and end the procedure then they have no choice but to terminate my internet connectIon as instructed by state authority! As he was saying this i google BT/Team Viewer and saw it was a scam. I put the phone down. Now I;m concerned that the sites I was asked to look at might have Malware attached to them? Not sure what to do next?

  4. Patricia jackson

    I had this type of call about my computer’s security being compromised by overseas hackers. I told them I thought they were a scam.

  5. Maria Hale

    today 16.3.2021 First received phone call saying internet will be terminated due to hacking activity, recorded voice requested press 5 and it took me to an engineer who said pretty much the same as above.Thought it was a scam immediately just ended the conversation.Engineer rang back shouting but was told I know this is a scam. Engineer hung up.

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